STORE POLICIES — BELIVAH SHOP
Last updated: [10/01/2026]

Welcome to Belivah Shop. This page outlines the policies and terms that explain our processes regarding purchases, delivery, exchanges, returns, refunds, and data usage.

    Customer Service:

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• Email: contactbelivahshop@gmail.com

 

• Hours: Monday to Friday – 9:00 AM to 6:00 PM

 

• Average response time: 24 business hours

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    Table of Contents

1. Delivery and Shipping

2. Exchanges, Returns, and Refunds

3. Privacy Policy (LGPD)

4. Terms and Conditions of Use

5. Cookies and Technologies

6. Contact and Support

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1) Delivery and Shipping

1.1 Order processing

Once payment has been confirmed, the order enters the processing stage (picking/packing) within 1 business day.

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1.2 Delivery Timeframe
The delivery timeframe may vary based on:

 

• Postal code (ZIP CODE)/Region

 

• Item availability

 

• Logistics/carrier

An estimated timeframe is provided at checkout, before you finalize your purchase.
Average estimate (optional): 7 business days.

1.3 Shipping Costs

Shipping costs are calculated automatically at checkout, based on the postal code (ZIP CODE) and current policies. In the event of a special promotion (e.g., free shipping), the terms will be clearly stated on the website.

1.4 Tracking

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When available, a tracking number will be sent to your email or via WhatsApp once the order has been dispatched.

1.5 Delivery Attempts and Incorrect Addresses

It is the customer's responsibility to provide an accurate delivery address. If an order is returned due to an incomplete or incorrect address, or because no one was present to receive the package, reshipment may require an additional shipping fee, or a partial refund may be issued, depending on the specific circumstances and logistical costs.

1.6 Delays and Unforeseen Events

Delays may occur due to external factors (e.g., periods of high demand, logistical issues, weather conditions, strikes, or local restrictions). Should a delay occur, our team will provide guidance through our support channels.

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2) Exchanges, Returns, and Refunds

2.1 How to submit a request

To request an exchange, return, or refund, please contact us via:

• Email:​ contactbelivahshop@gmail.com

Please provide:

 

• Order number

 

• Buyer's name

 

• Reason for the request

 

• Photos/video (in cases of defects or damage

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2.2 Request Period

        The timeframe for requesting an exchange or return is 7 calendar days from the date the product is received.

Important: Adjust this timeframe to align with your actual operational capabilities and the regulations applicable to your specific product type. If in doubt, consult with your legal department.

2.3 Product Condition for Return/Exchange

To be eligible for a return or exchange, the product must be:

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• [free from signs of use / in its original packaging / complete with all accessories / etc.]

 

• [with tags/seals intact, if applicable]

We reserve the right to decline a request if there is evidence of improper use, mishandling, or if any items or accessories originally included with the product are missing.

2.4 Defective or Damaged Products

If a product arrives defective or damaged, we will assess the situation and provide instructions for an exchange or refund, based on our evaluation and the evidence provided (photos/video).

2.5 Refunds

If approved, the refund will be issued via:

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• [the original payment method / credit card reversal / store credit]

Estimated processing time after approval: 1 business day (may vary depending on the payment method and financial institutions).

2.6 Return Shipping

Clearly define the policy (choose the option that aligns with your operations):

 

• In the event of a defect or damage: [the store covers the shipping costs / we will provide instructions]

 

• In the event of a change of mind or cancellation: [the customer covers the shipping costs / store policy applies]

2.7 Ineligible Items (if applicable)

Certain items may not be eligible for exchange or return due to hygiene, personal use, or consumption-related reasons. Examples include:

[e.g., intimate apparel, opened cosmetics, personalized/customized items].
If you sell these types of products, please list them clearly here.

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3) Privacy Policy (LGPD)

[BELIVAH SHOP] respects the privacy of your data. We use personal information solely to process orders, provide support, and improve your experience.

3.1 What data we collect

We may collect:

 

• Name, email, phone number

 

• Shipping and billing addresses

 

• Payment information (processed by payment providers; we do not store sensitive data beyond what is necessary)

 

• Order history

 

• Browsing data (e.g., IP address, device information, pages visited), where applicable

3.2 How we use your data

 

• Processing purchases, payments, and deliveries

 

• Customer service and support

 

• Fraud prevention and security

 

• Improving your experience on the website

 

• Marketing and communications (when authorized, if applicable)

3.3 Sharing with third parties

If necessary, your data may be shared with partners essential to our operations, such as:

 

• Payment processors

 

• Shipping/logistics providers

 

• Email/CRM services

 

• Advertising/analytics platforms (where applicable)

This is always done for the purpose of facilitating our services and/or improving your experience, in compliance with applicable law.

3.4 Your rights (LGPD)

You may request:

 

• Access to your data

 

• Correction/update of your data

 

• Deletion of your data (where applicable)

 

• Information regarding how your data is used and shared

To make a request, please contact: contactbelivahshop@gmail.com.

3.5 Security

We implement security measures to protect your data; however, no system is 100% secure. In the event of a significant incident, we will follow appropriate procedures for communication and mitigation.

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4) Terms and Conditions of Use

By making a purchase at BelivahShop, you agree to these terms.

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4.1 About the store

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Belivahshop sells beauty products, clothing, and fragrances to consumers throughout the Americas and South America.

4.2 Product information

We strive to provide descriptions and images that are as accurate as possible. Nevertheless, there may be variations regarding:
Color/shade (due to screen settings/lighting)

 

• Batch/model

 

• Minor specifications provided by the supplier

4.3 Prices and promotions

Prices and promotions are subject to change without prior notice; however, this will not affect orders that have already been completed

4.4 Customer responsibilities

The customer is responsible for:

 

• Providing accurate information during checkout

 

• Monitoring order-related communications

 

• Ensuring that someone is present to receive the delivery at the provided address

4.5 Misuse and fraud

We reserve the right to cancel orders suspected of fraud or those containing payment or data inconsistencies, following an internal review.

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5) Cookies and Technologies

We may use cookies and similar technologies to:

 

• maintain website functionality

 

• remember preferences

 

• measure performance and improve the user experience

 

• (optional) personalize advertisements, where applicable

You can manage cookies through your browser settings.

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